Terms of Use for the Website and E-Shop www.bioclinica.bg
Dear customers, please read and familiarize yourself with the following Terms of Service for the e-shop www.biocinica.bg
1. General Terms
These General Terms constitute a legal agreement with binding effect between Bioclinica (e-shop) and the users (You) in relation to the services offered by the e-shop www.biocinica.bg. By browsing the pages, clicking on items or links placed on the pages of the e-shop www.biocinica.bg, you agree, accept, and commit to comply with these Terms of Service. www.biocinica.bg is owned by "METTA" Ltd, located at: Sofia, Sarnela Str., UID 203702459, Managing Director Yasen Stoychev Chervenov, Bank: UniCredit Bulbank BIC: UNCRBGSF IBAN: BG10UNCR70001523210096. "METTA" Ltd is a company registered under the Commercial Law of the Republic of Bulgaria, with its registered office and address of management: Sofia, Sarnela Str., UID: 203702459.
2. Privacy of Your Data
Bioclinica processes and takes measures to protect the personal data of users in accordance with the requirements of the Personal Data Protection Act. Users agree that Bioclinica has the right to process their personal data in relation to the use of the website services. The following data is required to serve you and fulfill your orders:
- First and last name
- Contact phone
- Billing and delivery address or Econt office
- Postal code
Later, you have the option to correct this data. The data we receive during your order, registration, or browsing the pages will only be used for your service – accepting and fulfilling orders. Bioclinica guarantees that this data will not be provided to third parties or used for purposes other than those described above.
Cookies
Cookies are data that our website sends to your browser, which then stores this information on your system. Cookies allow our website to "remember" your preferences or until you exit the browser window you are currently using (for temporary cookies), or until you disable or delete these cookies. Many users prefer to use cookies to help them navigate the website as smoothly and uninterruptedly as possible. You should know that cookies do not contain more information than you provide, and they cannot "invade" your hard drive and return your personal data or other information from your computer to the sender. The site uses cookies responsibly to assist our visitors, not to "spy" on them.
3. Order
Any product order through the www.bioclinica.bg website is associated with an obligation to pay. We accept orders 24 hours a day, including weekends and official holidays. During the ordering process, you can review the products you are buying, their prices, your name, e-mail, phone number, address, postal code, delivery method, and payment method. After completing the order and if this is your first order, you will receive a call to confirm the same information. For subsequent orders, you will receive confirmation only via e-mail. You will be notified by e-mail about the change in the status of the order (confirmation, processing, shipping, etc.). Ordering a product through the e-shop means agreement to conclude a distance sales contract regulated by the Consumer Protection Act.
4. Prices
Всички цени са в евро с включен ДДС. Цените на продуктите са показани без цената за доставка, за която можете да се информирате от посочената страница/ в раздел доставка или да получите информация за нея в процеса на поръчка.
5. Problems in Order Fulfillment
We strive to fulfill all orders accurately. In certain unforeseen circumstances, the execution of your order may be hindered, for which you will be notified promptly by e-mail or phone. In case of discrepancies between the received and ordered products or errors caused by us, we will cover the costs for returning and replacing the mismatched products. In case of delivery failure not due to Bioclinica's fault (you are not at the given address or do not answer the delivery provider's calls), your order will be returned to us until we contact you.
6. Payment
- Cash on delivery: payment to the courier upon receipt of the order.
- Bank transfer: UniCredit Bulbank BIC: UNCRBGSF IBAN: BG10UNCR70001523210096. By sending the order confirmation, you agree to pay the price of the selected products and the courier service charge.
Every order on the website www.bioclinica.bg is associated with an obligation to pay. We accept orders 24 hours a day, including weekends and holidays.
7. Delivery
Фиксирана доставка до офис на Еконт или Спиди – 1,79 € Фиксирана доставка до Адрес – 3,58 € Доставката се извършва в рамките на 1-3 работни дни и се заплаща на куриера при получаване! Доставка на адрес: избира се в процеса на поръчка след попълване на точен адрес, имена, пощенски код, предпочитана дата на доставка и допълнителни инструкции (ако има такива). Ще получите обаждане по телефона за потвърждаването и.
8. Order Cancellation and Returns
You can return products purchased from us without providing a reason within 14 days from the date of purchase under the following conditions:
- Products must be in their original packaging..
- There must be no signs of use, damage, or staining..
- Include the original invoice or order with which you received the products (you will receive a fiscal receipt or an invoice on request with your order)..
- The cost of returning the products is at your expense.
You can exchange the products for others or get a refund for them if you don't wish to exchange them. The value of the products will be refunded excluding delivery costs. All amounts paid upon delivery or in person will be refunded only by bank transfer to your personal account within 14 days from the date you notified us of your order cancellation. Address for returning products: Econt office at: Sofia, PC 1619, Tsar Boris III Blvd., 355 or Speedy office at: Sofia, PC 1619, Evliya Celebi Str., 96.
9. Claims and Questions
Please contact us at (+359 885) 71 71 81 to discuss any issues regarding the products provided by Bioclinica.
10. Disputes. Alternative Dispute Resolution
The supervisory body for consumer rights protection in Bulgaria is the Commission for Consumer Protection, located at: 1000 Sofia, Slaveykov Square No. 4A, floors 3, 4, and 6; Tel: (02) 980 25 24; Fax: (02) 988 42 18; Hotline: 0700 111 22; Website: www.kzp.bgIn case of disputes regarding obligations arising from online sales contracts where no agreement is reached, you may refer the dispute to the alternative dispute resolution bodies (ADR) under the conditions of the Consumer Protection Act. Additional information on ADR can be found on the website of the Commission for Consumer Protection at https://kzp.bg and in the online dispute resolution platform ODR.
11. Content and Copyrights
The website contains copyrighted materials, texts, images, logos, graphics, trademarks, databases, and software that are owned or licensed by "METTA" Ltd and are protected by Bulgarian and other applicable intellectual property laws and conventions. Reproduction of the content on the website or any of its intellectual property elements can only be carried out with written consent from Bioclinica or its licensors. Using the services and website does not grant users any rights to the intellectual property objects as a whole, or any part of them.